Health & Technology--Group Exercise

By: Melissa Cooper, Michael Stark, Nathan Dycinger

Original Design Questions:
-Why clutter the homepage with a massive amount of information? It seems to us that such distractions may lead to patients becoming overwhelmed with their first glance and may inevitably turn them away from the site.


Our design:
-The first thing we would do is simplify the layout of the homepage. It is important for the patient to enter feeling confident in the website and not like they are stepping into a catastrophe.
-We would then construct a "Virtual Doc." who would provide feedback via virtual interaction with the patient in order to convey a more personal relationship with the patient (or so the patient would think)--It would simulate a doctors visit with an instantaneous walk-through of a doctors office after loading the site--and the perks: no waiting rooms!--The doctor would ask a variety of questions in relation to the patient's visit (specifically in regards to the patient's symptoms)
-We would also provide a 24 hour customer service (toll free) for all WebMD users. This service would give patients a way to ask help questions for the site, as well as, give patients the opportunity to communicate with a doctor over the phone